Technical and remote assistance
On-site and remote technical assistance for filling machines, industrial machinery and production lines
Our technicians and our Customer Service team provide on-site and remote technical assistance for your liquid filling machines, and also for filling machines of other makes, industrial machinery and production lines.
AiCROV works with its own technicians and with a network of external technicians in many countries. All of them are trained to carry out technical and remote assistance, and their training is kept up to date.
On-site and remote assistance
Our technical assistance covers both on-site support and real-time remote support with augmented reality.
On-site support
When a request for technical assistance comes in, our Customer Service makes a first diagnosis. That tells us which technician to send, depending on the machine or production line and on the work to be done.
A visit on site is also a chance to inspect the machine closely and recommend the upgrades or services that suit your production.
Among the services we can provide are:
- Technical audits
- Emergency interventions to repair breakdowns
- Scheduled preventive maintenance
- Installing upgrades
- Revamping
Remote assistance
With our remote tools we assist the operator at the machine in real time.
AiCROV SmartView is our remote support tool, with visual assistance based on augmented reality. It lets us identify the cause of a breakdown sooner and, in many cases, solve it without a visit on site.
With AiCROV SmartView we can work on a problem wherever your plant is. Our hotline engineers guide your production and maintenance teams through the fix, which saves travel and reduces maintenance and support costs.
After sales service
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Frequently Asked Questions
What is AiCROV remote technical assistance?
With AiCROV remote technical assistance, our engineers follow and guide the operator at the machine in real time. With AiCROV SmartView, our augmented reality tool, we can:
- Quickly detect the nature of any issue
- Guide the operator step by step
- Avoid many on-site visits, reducing downtime and maintenance costs
SmartView gives direct visual assistance, so many problems can be solved remotely, quickly and safely.
Does AiCROV provide technical support outside Spain?
Yes. Our headquarters and factory are in Tarragona, Spain. Beyond that, we provide international technical and commercial presence through local partners and agents, in coordination with our regional sales managers — so wherever your plant is, there's an AiCROV contact for it. Visit our contact page to find out who covers your country.
What are the advantages of remote support compared to on-site assistance?
- Reduced costs by avoiding travel and idle time
- Faster issue resolution
- Lower production impact by working directly with plant operators
- Increased safety by limiting external handling of the machine
- Support wherever the machine is installed
Related projects
Real applications of our filling machines in different industries.
Explosion proof EL2-E with automatic nozzle cleaning for flammable cosmetic ingredients — Seqens, United Kingdom
Seqens needed to fill high-value, flammable cosmetic ingredients into four sizes of metal cans and jerrycans, in a hazardous area.
SP2 IBC filling line for bio-based agrochemical solvents, with dedicated nozzles and nitrogen feed — Spain
An agrochemicals producer in Montmeló needed to fill several bio-based solvents into IBCs without ever mixing them, in a small room.
SP2 drum and IBC filling line for lubricant oils and greases, with teleservice — Ardeca Lubricants, Belgium
Ardeca, a Belgian producer of high-quality lubricants, needed to fill oils and greases into drums of three sizes and IBCs, with legal-for-trade accuracy.
SP2 and LSG packaging plant for water-treatment chemicals — jerrycans, drums and IBCs, Tashia, Spain
Tashia, a manufacturer and packager of water-treatment chemicals, was setting up a new packaging plant and needed to fill jerrycans, drums and IBCs.
SP1 and LSG for Lubricants — Drums, IBCs and Jerrycans for TotalEnergies Belgium
TotalEnergies Belgium needed to fill lubricants into every container size, from small jerrycans to IBCs, with legal-for-trade weighing and few operators.
Turnkey GMP filling plant for lactic acid — jerrycans, drums and IBCs in one clean room, Barcelona area, Spain
A lactic acid producer for the food and pharmaceutical industries needed to fill 25-litre jerrycans, 200-litre drums and IBCs inside one GMP clean room.
Turnkey EL2-E line with robot palletizer for adhesives in 30 L metal drums — Dynea, Norway
Dynea, a specialist in wood adhesives, needed to fill a wide range of resins and adhesives into 30-litre metal drums at high output.
SP1 with an extra scale for detergents and cleaning products, from 1 L bottles to IBCs — Serbia
A Serbian manufacturer with seventy years of history needed to fill detergents and cleaning products, which foam, into containers from 1-litre bottles to IBCs.
LSC IBC Filler for Butter Oil — Food Producer, Spain
A food producer needed to fill butter oil into IBCs of three sizes, with food-grade hygiene and without a fixed installation.
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